How Can We Help & Support You?

1. Introduction

Welcome LECAS

LECAS (“us”, “we”, or “our”) operates lecasleather.com (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to lecasleather.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

 

2. Definitions

SERVICE means the LECAS website operated by LECAS.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

 

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

 

4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

0.1. Email address

0.2. First name and last name

0.3. Phone number

0.4. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

0.1. Session Cookies: We use Session Cookies to operate our Service.

0.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

0.3. Security Cookies: We use Security Cookies for security purposes.

0.4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Other Data

While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, NDA agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.

 

5. Use of Data

LECAS uses the collected data for various purposes:

0.1. to provide and maintain our Service;

0.2. to notify you about changes to our Service;

0.3. to allow you to participate in interactive features of our Service when you choose to do so;

0.4. to provide customer support;

0.5. to gather analysis or valuable information so that we can improve our Service;

0.6. to monitor the usage of our Service;

0.7. to detect, prevent and address technical issues;

0.8. to fulfil any other purpose for which you provide it;

0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

0.12. in any other way we may describe when you provide the information;

0.13. for any other purpose with your consent.

 

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

1. Made-to-order

According to Investopedia.com: “The make-to-order (MTO) strategy means that a firm only manufactures the end product once the customer places the order, creating additional wait time for the consumer to receive the product, but allowing for more flexible customization when compared to purchasing directly from retailers’ shelves”. 

Made-to-order products are products that will only be produced after order confirmation and customers have paid the deposit.

2. Custom-made products

Custom-made products are products that are specifically made to buyers’ requirements. 

3. MOQ

MOQ stands for Minimum Order Quantity, which specifies the minimum quantity of unites the supplier is willing to sell at one time.

1. Do you sell retail?

Yes. We have a worldwide retail policy for recycled leather products. If you have the opportunity to come to Vietnam, please come to our store..

2. Can I order from the leather products displayed on your website?

Most of the products displayed on our website are all our own designs and therefore can be ordered by anyone. These products can be brand personalized with your own brand logo stamped. Even though we typically do not display products that we produce for our customers based on their proprietary specifications, there may be some products on the website and those are for illustration purposes only. These products cannot be reproduced and therefore cannot be ordered.

3. What is your minimum order quantity?

While MOQs serve a very critical role in ensuring production quality consistency, we do understand that it is not always possible for our customers to meet those production MOQs. This is especially true if you’re a new brand and don’t know exactly how the market is going to receive your product(s). We, therefore, try our best to be as accommodating as possible on our minimum order quantities. Apart from production MOQ limitations, another consideration is freight. The larger your order quantity and volume, the cheaper it is per unit to ship internationally and therefore it might be in your best interest to order the largest possible quantity to make it cheaper on landed cost basis. Please let us know about the order quantity you will be comfortable with and we will collaborate with you to make it work for both of us.

4. How do I place an order?

Please call or contact us and let us know the leather products of your interest. We’ll send you a Pro-forma Invoice quoting you our best prices based on the ordered quantity and your preferred shipping method. You can sign this Pro-forma Invoice and fax or email it back to us. You can also fax or email your Purchase Order based on this Proforma Invoice.

5. What is the required lead-time for delivery once an order is placed?

The production lead time depends on the ordered quantity. However, most of the orders are shipped within 6-8 weeks of order confirmation. For larger and repeat orders a shipment schedule can be negotiated in advance.

6. How do I get a pricelist for the products displayed on your website? 

We would be happy to send you the prices for individual products. Please contact us and let us know the leather products you would like us to quote you for.

7. How can I submit specifications for my custom product?

You can send your specifications or instructions and drawings/images using our Customization page.

8. Is my proprietary information protected? Do you sign non-disclosure/non-compete agreements?

We respect your right to your proprietary information and ensure its confidentiality. We are glad to sign any non-disclosure and/or non-compete Agreement before you reveal any confidential information to us.

9. What is the turnaround time for prototyping?

The turnaround time essentially depends on the availability of the requested materials and therefore the typical turnaround time on prototyping is 3-4 weeks.

10. How much do you charge for prototyping?

We do not charge prototype development charges. The cost of prototyping is typically the cost of the product and the shipping charges involved. The shipping can also be charged directly to your FedEx/UPS/DHL/TNT account, subject to your account verification.

11. Do you guarantee prototyping results?

While we guarantee our best efforts in producing a prototype, due to the unpredictable nature of the process, we cannot guarantee the outcome. Be rest assured, however, that we use our years of experience and all of the resources to deliver your leather solution just the way you meant it to be.

12. Is there anything else I need to know about prototyping process?

Prototyping is a time consuming and highly unpredictable process. Sometimes the outcome is not as expected, and we have to refine the process to achieve the desired results. Your patience during this process is greatly appreciated.